Shimano Sustain SA4000FD returned home - Smith Sunglass are still a no show!

I'm happy to report that the Shimano Sustain I returned for repair has been returned and apparently was covered under warranty so there was no charge. It took roughly 2 weeks which is totally acceptable.  A great reel and great experience with Shimano Customer service.

The only piece of gear that I have not received back yet is my Smith Optics "Passage" sunglasses.  I called into their customer service today to find out that they are going to replace the glasses but they were out of stock.  They did not give a specific date, just February.  Hmmmmmm.  We will see.

Comments

[Brendan Mccarthy]

and everyone thought I was crazy (more than usual) when I said their customer service is er..um..sub-par..